If the answer to your question is not here, drop us an email to hello@ecoshepherd.com with your specific query. You will receive a reply within 12-24 hours.
Who owns Going Green?
Going Green is a social enterprise by impact consultancy Eco Shepherd Ltd.
Are invoices issued from purchases on Going Green?
Yes, an auto-generated email which includes a tax invoice will be sent you from Eco Shepherd, after each completed purchase order.
Is Going Green GST registered?
Eco Shepherd is GST registered, and invoices are issued under Eco Shepherd.
Why are Invoices issued from Eco Shepherd and not Going Green?
Invoices are issued by Eco Shepherd because it is a legal entity and registered company, under which sits Going Green as the trading name for this initiative.
What are the courier prices?
We charge one set price for couriering, no matter how big or small your order.
- Auckland $10
- Rest of North Island $18
- Dunedin $10
- Dunedin surrounds (Balclutha to Rollenston) $12.80
- Central + Lakes District $18
- Southland $18
- Rest of South Island $22
How long does it take for orders to be delivered?
We operate on a 5 working days order-to-delivery cycle.
What happens if I lose my password?
There is a "forgot password" link on the login page (on the top right of the "password" box). This automately generates an email to your contact addresw, which will contain a link to create a new password.
How do we change the business details attached to our membership?
Click the "head" icon on the top left corner of the website. This is the link to the login page. After you have logged in, click the "head" icon again; this time, you will be directed to your Acount page. Click "Manage memberships" to change your business details.
How do we cancel our membership?
Membership can be cancelled at any time, by clicking on the "person" icon at the top right hand side of the website, and then click on " Manage Account".